TERMS AND CONDITIONS

Welcome to the Prime Wellness Chiropractic website. These Terms and Conditions govern your use of our website and services. By accessing or using this website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. ACCEPTANCE OF TERMS

By accessing this website, making an online booking, or using any services provided through this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy.

These Terms constitute a legally binding agreement between you ("User", "you", or "your") and Prime Wellness Chiropractic ("we", "us", or "our").

2. ABOUT PRIME WELLNESS CHIROPRACTIC

Prime Wellness Chiropractic operates from 2/35 Penshurst St, Penshurst NSW 2222 (inside Priceline Pharmacy). Our practitioners are registered with the Australian Health Practitioner Regulation Agency (AHPRA) and comply with all professional standards and codes of conduct set by the Chiropractic Board of Australia.

3. DEFINITIONS

"Website" refers to www.primewellnesschiropractic.com.au and all associated pages, content, and services.

"Services" refers to chiropractic consultations, treatments, and related healthcare services provided by Prime Wellness Chiropractic.

"User" refers to anyone accessing or using our website or services.

4. USE OF WEBSITE

Permitted Use:

You may use this website to:

• Learn about our chiropractic services
• Read health and wellness information
• Book appointments through our online booking system
• Contact us via forms or provided contact details
• Access our location and opening hours information

Prohibited Use:

You must not:

• Use the website for any unlawful purpose or in breach of any applicable laws
• Transmit any harmful, offensive, defamatory, or inappropriate content
• Attempt to gain unauthorized access to our systems, networks, or databases
• Use automated systems (bots, scrapers) to collect data from the website
• Misrepresent your identity or affiliation
• Interfere with or disrupt the website or servers
• Upload viruses, malware, or any malicious code
• Reproduce, distribute, or commercially exploit website content without permission
• Frame or mirror any part of the website without written authorization

5. ONLINE BOOKING SYSTEM

If you use our online booking system, you agree to:

Accurate Information:

• Provide true, accurate, and complete information when making bookings
• Update your information if it changes
• Not impersonate another person or provide false details

Appointment Obligations:

• Attend your scheduled appointment on time
• Provide at least 24 hours' notice if you need to cancel or reschedule
• Arrive at your scheduled appointment time (late arrivals may result in shortened consultations)

Cancellation Policy:

• Cancellations made with less than 24 hours' notice may incur a cancellation fee
• No-shows (failure to attend without notice) may incur the full consultation fee
• Repeated late cancellations or no-shows may result in a requirement for advance payment for future appointments

We Reserve the Right To:

• Refuse or cancel appointments at our discretion
• Require payment in advance for certain appointments
• Modify appointment times if necessary (with reasonable notice)
• Suspend booking privileges for users who repeatedly violate our cancellation policy

6. INFORMATION ACCURACY AND DISCLAIMER

General Information Only:

All content on this website (including service descriptions, blog posts, health information, and educational resources) is for general educational and informational purposes only. It is not intended to be, and should not be interpreted as, professional medical advice, diagnosis, or treatment recommendations.

Not a Substitute for Professional Care:

Website content does not replace the need for an in-person professional assessment and consultation. Always seek the advice of qualified healthcare professionals regarding any health condition, symptoms, or treatment.

Never disregard professional medical advice or delay seeking it because of information you have read on this website.

No Practitioner-Patient Relationship:

Use of this website and its content does not create a practitioner-patient relationship. A therapeutic relationship is only established through a formal in-person consultation and mutual agreement to proceed with treatment.

Accuracy and Currency:

While we make every effort to ensure information on this website is accurate and current:

• Medical knowledge and best practices evolve over time
• Information may not reflect the most recent research or clinical guidelines
• Specific details may become outdated between website updates
• We do not guarantee the completeness, accuracy, or timeliness of all information

We recommend verifying important health information with your healthcare provider.

Individual Results May Vary:

Treatment outcomes, case studies, and general information about expected results represent individual experiences and do not guarantee similar outcomes for all patients. Your results may differ based on your specific condition, health history, adherence to treatment recommendations, and other unique factors.

7. TESTIMONIALS AND PATIENT EXPERIENCES

Any testimonials or patient success stories presented on this website:

• Are genuine experiences from real patients
• Do not guarantee similar results for all patients
• Should not be interpreted as claims that all patients will achieve the same outcomes
• Are compliant with AHPRA advertising guidelines (Section 133 of the National Law)
• Do not imply or create unreasonable expectations of treatment benefit

We do not use testimonials that are false, misleading, or deceptive.

8. AHPRA ADVERTISING COMPLIANCE

This website constitutes advertising of a regulated health service under the Health Practitioner Regulation National Law. All content complies with the Guidelines for Advertising a Regulated Health Service published by AHPRA and the National Boards.

Specifically:

• We do not make false, misleading, or deceptive claims
• We do not create unreasonable expectations of treatment benefit
• We do not encourage unnecessary use of health services
• We do not use testimonials that are prohibited under the National Law
• We comply with restrictions on use of professional titles and qualifications

If you believe any content on this website breaches AHPRA advertising requirements, please contact us or report to AHPRA directly.

9. FEES AND PAYMENT

Consultation Fees:

• Fees for our services are available on request or may be displayed on our website
• Fees are subject to change without notice
• We accept cash, EFTPOS, credit cards, and health insurance claims

Health Insurance:

• We offer HICAPS on-site claiming for immediate private health insurance rebates
• Rebate amounts depend on your individual policy coverage
• We accept Medicare, DVA, and workers compensation claims where applicable
• It is your responsibility to verify your coverage with your insurer

Payment Terms:

• Payment is due at the time of service unless alternative arrangements have been made
• Unpaid accounts may be referred to a debt collection agency
• You are responsible for any costs associated with debt recovery

Promotional Offers:

• Promotional offers and discounts are subject to specific terms and conditions
• Offers cannot be combined unless explicitly stated
• We reserve the right to modify or withdraw offers at any time

10. INTELLECTUAL PROPERTY

Website Content:

All content on this website, including but not limited to:

• Text, graphics, logos, images, photographs
• Videos, audio files, and multimedia content
• Website design, layout, and user interface
• Articles, blog posts, and educational materials
• Software, code, and databases

...is owned by Prime Wellness Chiropractic or licensed to us and is protected by Australian and international copyright, trademark, and intellectual property laws.

Restrictions:

You may not:

• Reproduce, distribute, modify, or republish website content without written permission
• Use our business name, logos, or trademarks without authorization
• Copy clinical content or educational materials for commercial purposes
• Create derivative works based on our content
• Remove copyright notices or proprietary markings

Limited License:

We grant you a limited, non-exclusive, non-transferable license to access and use this website for personal, non-commercial purposes only.

11. LIMITATION OF LIABILITY

To the fullest extent permitted by Australian law:

We Are Not Liable For:

• Any direct, indirect, incidental, consequential, or punitive damages arising from your use of this website
• Loss of data, profits, revenue, or business opportunities
• Personal injury or property damage (except where caused by our negligence)
• Decisions made based solely on website information without professional consultation
• Viruses, technical failures, or security breaches beyond our reasonable control
• Content or actions of third-party websites linked from our website

We Do Not Guarantee:

• Uninterrupted or error-free website operation
• That the website will meet your specific requirements
• That all information is complete, accurate, or up-to-date at all times

Exclusions:

Nothing in these Terms excludes, restricts, or modifies any rights or remedies, or any guarantee, warranty, or other term or condition implied or imposed by any legislation (including the Australian Consumer Law) which cannot lawfully be excluded, restricted, or modified.

Where our liability cannot be excluded, our liability is limited to the maximum extent permitted by law.

12. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Prime Wellness Chiropractic, its practitioners, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from:

• Your use or misuse of this website
• Your breach of these Terms and Conditions
• Your violation of any laws or regulations
• Your violation of any third-party rights
• Any information or content you submit through the website

13. THIRD-PARTY LINKS AND CONTENT

Our website may contain links to third-party websites, resources, or services. These links are provided for your convenience only.

We Do Not:

• Endorse, control, or take responsibility for third-party content
• Guarantee the accuracy, reliability, or quality of external websites
• Accept liability for any loss or damage arising from your use of third-party sites

You Acknowledge:

• Third-party websites have their own terms and privacy policies
• Your use of external links is at your own risk
• We are not responsible for any transactions or interactions with third parties

14. PRIVACY AND DATA PROTECTION

Your use of this website is governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal and health information.

By using this website, you consent to:

• Our collection and use of information as described in the Privacy Policy
• Our use of cookies and similar technologies
• Our data practices for website analytics and improvement

For full details, please read our Privacy Policy.

15. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve website functionality and user experience
• Facilitate online booking and form submissions

You can control cookie settings through your browser, though disabling cookies may affect website functionality.

16. MEDICAL EMERGENCIES

This website and its contact methods are not monitored 24/7 and are not suitable for urgent medical situations.

If you are experiencing a medical emergency:

• Call 000 immediately
• Go to your nearest hospital emergency department
• Contact your regular healthcare provider

Do not rely on website forms, email, or online booking for urgent matters.

17. GOVERNING LAW AND JURISDICTION

These Terms and Conditions are governed by the laws of New South Wales, Australia.

Any disputes arising from these Terms or your use of this website will be subject to the exclusive jurisdiction of the courts of New South Wales.

18. DISPUTE RESOLUTION

Before commencing legal proceedings, we encourage you to contact us to resolve any disputes informally.

We will make reasonable efforts to resolve complaints and disputes promptly and fairly.

19. SEVERABILITY

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision will be deemed severed from these Terms, and the remaining provisions will continue in full force and effect.

20. WAIVER

Our failure to enforce any right or provision in these Terms does not constitute a waiver of that right or provision unless acknowledged and agreed to in writing by us.

21. ENTIRE AGREEMENT

These Terms and Conditions, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Prime Wellness Chiropractic regarding your use of this website.

22. ASSIGNMENT

We may assign or transfer our rights and obligations under these Terms without your consent. You may not assign or transfer your rights or obligations without our written consent.

23. CHANGES TO THESE TERMS

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website.

We will indicate the date of the most recent update at the top of this page.

Your continued use of the website after changes constitutes acceptance of the revised Terms. If you do not agree with the changes, you must stop using the website.

24. CONTACT US

If you have questions, concerns, or complaints about these Terms and Conditions, please contact us:

Prime Wellness Chiropractic

Address: 2/35 Penshurst St, Penshurst NSW 2222 (Inside Priceline Pharmacy)

Phone: 0468 094 784

Email: info@pwchiropractic.com.au

Website: www.primewellnesschiropractic.com.au

We will respond to your enquiry within 5 business days.

These Terms and Conditions were last updated on 19 February 2026 and are effective immediately.

By using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.